My app just got removed with no prior warning
My app just got de-listed from Google Play with no prior warning. The reason:
I agree that it should always be accessible (which it is via the "website" button)
It can take up to 7 days to process your request
These are my conclusions:
1) Unexpectedly pulling an app with no warning and then imposing a 7-day review period is not reasonable. OK, my app only has tens of thousands of downloads. But I know some users will be upset. They will tell others to download the app so they can work together and won't be able to find it. What if I had been on holidays with no internet access? Are we expected to be available 24/7/365 to act on Google's unforeseeable impulses?
2) App stores have reached a size that can now be considered a "para-web". The 2 companies that police them (Google and Apple) don't have the resources to offer a solid experience for neither users nor developers.
And this is the solution I think would work for now:
1) App stores should review apps at set frequencies. Developers should know the expected date for their next review so that they can prepare for unexpected consequences that require direct action. Similar to how traditional app certificates have a set lifespan and require to be renewed. Furthermore, the process of review should involve both parties and a conversation should be started that leads to possible changes but never to unannounced app removals
Here is a link to the comments section of this post's HackerNews entry